Shipping Policy
Standard Shipping Method (When Insulation is not required) | |||
|---|---|---|---|
| Spend | $1 - $98.99 | $99 - $149.99 | $150 |
| Ground Shipping | $11.95 | Free | Free |
| 2nd Day Shipping | $15.95 | $19.95 | $10 |
| Overnight Shipping | $19.95 | $41.95 | $41.95 |
Insulated Shipping Method (When Insulation is required) | |||
|---|---|---|---|
| Spend | $1 - $98.99 |
$99 - $149.99 |
$150+ |
| Ground Shipping + Ice & Insulation (when required) | $16.95 | Free | Free |
| 2nd Day Shipping + Ice & Insulation (when required) | $20.95 | $25.95 | Free |
| Overnight Shipping + Ice & Insulation (when required) | $34.95 | 46.95 | $46.95 |
In order to protect your chocolates, we only ship out on Monday - Thursday. At times we cannot ship on Thursday and allow for the shipment to remain transit over the weekend.
*During Warm Weather months, Ground shipping is only available to the following states: CA, ID, OR, UT, WA
**Orders over $2000 do not qualify for free or discounted expedited shipping
***Rate apply to the Continental United States Shipping only
Order Processing: Orders are typically processed within 1-2 business days of receipt. Please note that orders placed on weekends or holidays may take longer to process.
Delivery Cut-off Times:
- Orders placed before 1:00 PM EST will be processed that day.
- Orders placed after 1:00 PM EST will be processed the following business day
General Shipping Policy:
-
Shipping Methods:
- We offer standard ground shipping, which typically takes 1-5 business days in transit
- 2nd day shipping, which typically takes 2 business days in transit
- Overnight shipping, which typically takes 1 business days.
- Please note that delivery times may vary based on your location and the availability of the product
Shipping Cost: The cost of shipping will vary depending on the size and value of your order, as well as the shipping method you choose. We will provide you with the shipping cost at checkout before you complete your purchase.
Shipping Restrictions: We currently ship to addresses within the United States only. We do not ship to P.O. boxes or APO/FPO addresses.
Order Tracking: Once your order has been shipped, we will provide you with a tracking number so you can track your package's delivery status.
- Delivery Issues: If you have any issues with the delivery of your package, please contact us within 5 business days of the expected delivery date. We will work with you to resolve the issue as quickly as possible.
- Returns: If you need to return an item, please review our Return Policy for instructions on how to return your item.
- Warm Weather Shipping Exception: During warm weather months, April 15th to September 15, we strive to guarantee the quality of perishable items such as chocolates, candies, and other heat-sensitive products during transit. Therefore, we default to 2nd Day or expedited shipping at checkout during these months to ensure the quality of your products with the exception of orders being sent to the following states, CA, ID, OR, UT, WA.
- We will also pack with insulation and a cold pack. During warm weather months, we will not ship orders on Thursday or Friday. When insulation is required, there is an additional $5 handling fee applied to Shipping at checkout.
- Shipping Changes: We reserve the right to change our shipping policy at any time without prior notice. Please check our website for updates to our policy.
We strive to provide the best shipping experience for our customers. If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us.